Monday, November 9, 2009

Just in case you were wondering...


the wicked witch of the east is not dead. As a matter of fact she works at Gardner Village, more specifically the Village Christmas Shoppe and in the form of a dark haired waif, sportin' skinny jeans and boots. I think she hid her green skin under lots of foundation.
Anyway, I won't go into gory details, but I was just there and did not have a happy experience. She was rude to me and rude to Beckham. Naturally, I did not defend myself, but instead...in true Ashman form, let the incident fester inside all the way home. By the time I got home I was ready to explode...and did so in the form of an email, which I sent to the shop and Gardner Village management. I may be blacklisted from the establishement for it, but oh, it felt so good. Wanna read it?

I am a huge fan of your shop and make a point of stopping by whenever I can, especially during the holidays. However, my most recent visit left me feeling frustrated and irritated. An employee, or perhaps even manager/owner was flat out unhelpful and even rude to me. Frankly I was shocked by this behavior as I have never been treated this way on any of my prior visits. Perhaps she was just having a bad day. This particular woman seemed too busy to care about helping me find what I was looking for and at one point even took it upon herself to verbally discipline my child; even telling him he'd have to leave if he didn't listen. I found this particularly inappropriate as I was standing right next to him, supervising his every move. I realize that my contacting you will most likely result in nothing, but it was important for me to remind you that anyone who chooses to work in sales/service positions be tactful and friendly and above all should never treat patrons disrespectfully; even if they are having a crappy day. On a happier note, I was able to find the item I was told you did not carry. Sadly, this is most likely my final purchase, at least for now. But, I may still stop by on occasion, just to see if the accused is still mistreating customers.

4 comments:

Joosten said...

I love it!! Sometimes it just needs to be said!! Way to go Erica!

Katie Grigg said...

I used to work at the Village Christmas Shoppe (I quit a little over a year ago) and I think I may know who you are talking about. I'd love to hear the specifics, if only for gossiping sake. I'm sorry it wasn't a more pleasant experience.

6deans said...

You GO girl!!!

Jodi Simon said...

Funny-I think I should take that approach. I like the email tell off. Nice!